Can I return my order?

Yes, you may revoke your order within 14 days of receipt of the goods. Please note the exclusion of the right of withdrawal in cases where hygiene seals have been removed, as well as for goods clearly tailored to the consumer's personal needs—such as eyeglasses fitted with lenses manufactured according to customer specifications.

Please note: Due to the long forwarding times of the Austrian Post, returns from Austria may take up to 14 days to arrive. Only then can we issue a credit for them. Unfortunately, we have no influence over these timeframes.

How can I return my merchandise?

1.	2.	4.
Rücksendung anmelden & Retourenlabel erhalten	Fill out the withdrawal form	Return Goods

1. Register a Return & Receive a Return Label
   Contact our customer service by email service@goodlens.de or by phone to register your return.
2. Fill out the withdrawal form
   It is best to fill out the withdrawal form and include it with your return. (Download: Cancellation Form)
3. Ware zurücksenden
   Senden Please return the goods to us, preferably in their original packaging. To do so, affix the return label to the return package. To comply with the two-week deadline, it is sufficient to dispatch the goods in a timely manner.

Attention: Please use the withdrawal form provided by us to ensure a smooth process. Unfortunately, it frequently happens that returned items cannot be matched to an order or get lost in the mail. This significantly delays processing. A smooth returns process is made possible by using the templates we have provided.

I received the wrong order. What should I do?

Contact our customer service by email. service@goodlens.de or per phone at +49 (0) 6484 892 70 76 to discuss the next steps and register your return. If the incorrect delivery is due to our error, you will, of course, incur no additional costs or postage charges.

My contact lens has torn. Can I claim a replacement for the torn contact lens?

At Goodlens.de, you receive contact lenses from leading manufacturers that comply with European guidelines. Nevertheless, in rare cases, the material of a contact lens may tear or break.

To rule out manufacturing defects, we can forward the lenses to the manufacturer for inspection. To facilitate this, please be sure to retain the defective lenses.

If you would like to file a claim regarding a damaged contact lens, please contact our customer service via email service@goodlens.cde

Which goods are excluded from return?

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or that are clearly tailored to the consumer's personal needs. This may apply, for example, to contact lenses (annual lenses) or spectacle lenses manufactured specifically according to customer specifications.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery. This may apply, for example, to contact lenses that have already been worn or to opened care products.

Who bears the costs of returning the goods?

You bear the direct costs of returning the goods.

Where can I return my goods?

Our return address is already printed on the pre-printed return labels. For independent returns—which must be registered with our Customer Service in advance—please send the items to the following postal address:

Digero Logistikzentrum
Goodlens.de
Gottlieb-Daimler-Str. 7
65614 Beselich
Germany

What happens if a delivery cannot be delivered?

Shipments that could not be delivered are automatically returned to us. Invoices that have already been paid will be refunded, and orders with outstanding invoices will be cancelled. Payments made via credit card or PayPal will be credited back to the corresponding account. If you are still interested in the order, please place it again.

How do I get my money back?

Once we have inspected the goods you have returned, we will refund the amount for the returned items to you as soon as possible. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.